EVA Air holds a customer-centric approach and the corporate spirit of "Challenge, Innovation and Teamwork". We aim to become a globally influential and benchmark airline. To achieve this goal, EVA Air has initiated a sustainable supply chain management program, with oversight and supervision provided by the Board of Directors to ensure that management policies are implemented from top to bottom. The Corporate Sustainability Committee is responsible for coordinating and assisting in the implementation of different initiatives, while the Supply Chain Action Team is responsible for executing specific tasks. The Corporate Sustainability Committee reviews the sustainable supply chain management process on a quarterly basis. This is aimed at strengthening sustainable governance mechanisms.
Moreover, EVA Air’s Supply Chain Sustainable Development Policy was signed by the President. The international sustainability criteria such as environment, human rights, labor practices and social impact were incorporated as the main items of consideration for selecting new suppliers. We hope that we can encourage our suppliers to make joint efforts to fulfill corporate social responsibility through our procurement policies and practices, combined with sustainable standards.
Supply Chain Sustainable Development Policy
Eva Air Value Chain
The supply chain of EVA Air covers a wide range of areas from the upstream aircraft parts manufacturing and pilot training, through the ground handling services and airline catering, to passenger and cargo transportation services and products sales, we construct a comprehensive aviation value chain.
- Upstream
- Aircraft manufacturers/modification factories
- Aircraft engine manufacturers
- Ground handling equipment manufacturers
- Aircraft leasing industry
- Airline Industry Chain
- Ground handling services
- Passenger and cargo transportation
- Aircraft maintenance industry
- Petroleum industry
- Airline catering industry
- Downstream
- General public
- Travel agencies
- Freight forwarders
- Courier industry
Global Supplier Overview
EVA Air strives to provide the best products and services in close collaboration with all the partners of the supply chain. With numerous suppliers from all over the world, we have categorized and graded our suppliers in order to grasp the complex supply chain and carry out effective management. In 2024, we have categorized and graded 1,106 suppliers from all over the world, gradually building a comprehensive understanding of the overall supply chain and implementing effective management.
EVA Air has divided procurement into five major categories to strengthen supply chain management. These categories are aviation fuel procurement, aircraft maintenance & parts procurement, ground handling procurement, cabin supply and catering procurement, and operation maintenance & general affairs procurement. Given the different suppliers have different natures, procurements from some suppliers may have low annual transaction amounts or non-routine procurement. Therefore, suppliers that annual procurement amount reach NTD 12 million are consolidated and defined as tier 1 suppliers.
Furthermore, suppliers are also distinguished in accordance with the purchase category, and critical suppliers are delineated. In 2024, there is a total of 186 tier 1 suppliers, a total of 50 critical tier 1 suppliers, and a total of 51 significant tier 1suppliers. In addition, EVA Air also requires critical suppliers to reply the sustainability management status of their upstream critical suppliers. There are 29 critical non-tier 1 suppliers.
Definition of Supplier
| Tier 1 supplier |
- Annual procurement amount reaching NTD 12 million.
|
| Critical tier 1 supplier |
- A. Exclusive/ Oligopolistic supplier.
- B. Privileged/ Oligopolistic supplier.
- C. Irreplaceable suppliers (e.g. with special patents, manufacturing, technology, tools or exclusive agents).
- D. Top 3 suppliers continuously traded with for more than three years.
- E. Major suppliers in different procurement categories
|
| Critical non-tier 1 supplier |
- Upstream critical suppliers of critical tier 1 suppliers.
|
| High-risk Suppliers (Existing suppliers) |
- Based on the Sustainability Assessment Questionnaire (SAQ) results, tier 1 suppliers with an SAQ score below 70 are defined as "high-risk suppliers". If there are no suppliers with a score below 70, those with the lowest 1% of scores are regarded as "high-risk suppliers." For critical non-tier 1 suppliers, those with an SAQ score below 70 are identified as "high-risk suppliers".
|
| Significant Suppliers |
- Critical suppliers (tier 1 and non-tier 1) and high-risk suppliers
|
2024 Number and Proportion of Tier 1 Suppliers and Significant Suppliers in each Procurement Category
Aviation Fuel 
Total number of tier 1 suppliers 20
Number of significant tier 1 suppliers 13
% of purchase amount from significant tier 1 suppliers 97 %
Aircraft Maintenance & Parts 
Total number of tier 1 suppliers 43
Number of significant tier 1 suppliers 11
% of purchase amount from significant tier 1 suppliers 61 %
Ground Handling 
Total number of tier 1 suppliers 40
Number of significant tier 1 suppliers 11
% of purchase amount from significant tier 1 suppliers 38 %
Cabin Supply and Catering 
Total number of tier 1 suppliers 61
Number of significant tier 1 suppliers 10
% of purchase amount from significant tier 1 suppliers 60 %
Operation Maintenance & General Affairs 
Total number of tier 1 suppliers 22
Number of significant tier 1 suppliers 6
% of purchase amount from significant tier 1 suppliers 68 %
Supplier Code of Conduct
EVA Air has always been committed to the sustainable development of the Company and respond to Sustainable Development Goals (SDGs). Likewise, we also expect the same values in our suppliers. Therefore, in 2019, we formulated the Eva Air Supplier Code of Conduct (SCoC) in accordance with the spirit of human rights, labor standards, environment and anti-corruption regulations of relevant international initiatives and requirements such as the UN Global Compact, the International Labor Organization (ILO), the Organization for Economic Cooperation and Development (OECD), the Social Accountability 8000 International Standard (SA8000), the ISO 26000 Social Responsibility Guidance, the Global Reporting Initiative (GRI), and the UN Guiding Principles on Business and Human Rights. This Eva Air SCoC is replacing the original Letter of Commitment - Supply Chain Sustainable Development Policy. It is applicable to all suppliers/ contractors/ subcontractors/ service providers who provide products or services to EVA Air. Likewise, EVA Air’s subsidiaries and the affiliated companies of our suppliers are encouraged to adhere to the SCoC so that through mutual influence, the sustainability of the overall industrial chain can be enhanced. In order to continuously improve the sustainability of our supply chain, EVA Air requires suppliers to sign the Supplier Code of Conduct (SCoC). In 2024, the communication rate of tier 1 suppliers and critical suppliers reached 100%. In addition, EVA Air also requires suppliers to promote awareness among their upstream suppliers. In 2024, the supplier awareness promotion rate for non-tier 1 suppliers reached 100%.
EVA Air Supplier Code of Conduct
Sustainable Supply Chain Framework
On the journey toward sustainability, EVA Air focuses on the impact of the supply chain on society and the environment cannot be ignored and we leverage our influence as a sustainable enterprise and move forward together with our supply chain partners. EVA Air’s Sustainable Supply Chain Management Framework aligns with the principles of the United Nations Global Compact for sustainable supply chain management. Our effective risk control among supply chain members, and truly empowering collaboration across multiple fronts focuses on two pillars: Sustainable risk management, and building a sustainable supply chain.
