Management & Governance

The core values of “Safety, Service, and Sustainability” are paramount at EVA Air; they are the primary goals pursued by all employees. Guided by our “Action Oriented, Performance Targeted, Sustainability Focused” sustainable action plan, all EVA Air flight and ground crew uphold a commitment to “taking proactive steps based on hazard identification and risk management; aiming for S.O.P. compliance and operational precision as performance goals; and using expert, systematic refinement as the foundation for sustainability”. We continuously improve personnel training, streamline processes, and ensure strict adherence to S.O.P.s through data-driven, evidence-based, and systematic approaches. By integrating big data and artificial intelligence, we consistently improve our safety management system to ensure overall operating safety.

EVA Air’s safety vision is, “We aim to assure your safety whenever you are airborne; we never compromise safety in the air or on the ground.”, and we instill the safety goal of Zero Accidents into every employee’s mindset and action. Through the collective efforts of all employees, EVA Air strives to provide passengers with a safe and comfortable journey through excellent flight safety and service. To strengthen employees’ sense of responsibility for passenger safety, EVA Air launched the Safety Guardian Initiatives Program from 2022 to 2023. These programs encourage all flight and ground crewmembers to earnestly prioritize safety in their actions and rigorously follow the S.O.P.s in their duties. It also aims to inspire a cultural embodied by the motto “Protecting Safety Starts with the Heart; Passenger Safety, Doing My Part”. This is central to cultivating EVA Air’s exemplary safety culture.

EVA Air has implemented and actively promoted our Safety Management System (SMS) since 2006, integrating safety principles into our management framework with an action-oriented approach. Through monitoring safety performance indicators, the Company has continuously enhanced the quality of our safety management operations.
We have announced the "EVA Air Safety Policy" as a testament to our commitment and determination in promoting a safety management system, making safety an integral part of our organizational culture. We integrate the SMS’s core element - “hazard identification and risk management”into the mindset and daily operations of our employees, utilizing them in strategic planning, procedure formulation, and operational implementation. Through the establishment of the Company’s comprehensive safety management organization, each department can identify the hazards present in operational environment and systematically managing both existing and potential risks in a proactive manner.

EVA Air employs risk management methodologies and comprehensive safety education and training to foster safety awareness, situational awareness, and adherence to standards among all flight and ground crews. With a Proactive and Forward-Thinking Approach, the Company aims to identify and mitigate operating and system hazards promptly and effectively. In the practical application of our Safety Management System (SMS), EVA Air promotes our Seven Processes Campaign, a systematic approach that guides all employees in implementing SMS. This framework outlines the interconnections between seven stages: regulations, policies, procedures, documentation, standards, actions, and results, ensuring that all operations align with the organization’s established goals. This innovative SMS operating logic, developed by EVA Air, has been widely recognized and praised within the international aviation safety community.

In 2023, the "SMS Action Teams" identified five risk control tracking items as shown in the table below. In addition to the daily pre-flight briefings in which pilots highlight turbulence forecasts and response measures, the Cabin Crew Div. produced a video on "Turbulence Response" to reduce the risk of crew injuries. Additionally, through FORAS-ERM, real-time turbulence data encountered by aircraft is transmitted, and the Dispatch Center shall notify the nearby aircraft as a risk alert for taking necessary measures. For the five categories of risk control items, the "SMS Action Teams" developed a total of 68 mitigation actions, including procedure revisions, enhanced personnel training, shortened part replacement schedules, and case studies, all of which have been fully implemented, achieving a 100% completion rate for improvement measures.

Based on the guidance provided by the civil aviation regulatory authority and the 2023-2025 Global Aviation Safety Plan (GASP) issued by the International Civil Aviation Organization (ICAO), five High-risk Categories of Occurrence (HRCs) have been identified globally. In response to these five high-risk categories, EVA Air has developed relevant hazard identification and risk management measures. The company monitors and evaluates its safety performance and trends through the annual Safety Performance Indicators (SPI) and Safety Performance Targets (SPT) review on a quarterly and annual basis.
 

The IATA Operational Safety Audit (IOSA) is a safety audit standard for airlines, which is an internationally recognized airline safety inspection mechanisms used to assess whether various operational of an airline meet the operation safety standards of the International Civil Aviation Organization (ICAO). The certification and audit are conducted by the auditing accreditation organizations authorized by the IATA. EVA Air is the first certified airline in Taiwan, consistently passing recertification assessments since 2005. These certifications not only ensure that EVA Air's operational systems meet international safety standards but also recognize the airline's efforts in aviation safety. During January 9-13, 2023, EVA Air underwent a comprehensive on-site audit after the impact of the pandemic. The audit was successfully completed with zero findings, reaffirming our commitment to maintaining high safety standards.
EVA Air’s outstanding safety record of no major accidents for five consecutive years, and no hull loss in the entire history of the Company, has earned us repeated praise from passengers around the world. This achievement is a result of our dedicated efforts, as every employee of our organization is deeply committed to ensuring passenger safety with a genuine dedication to discipline, sincere service, and innovative sustainability.

In response to the post-pandemic global travel demand recovery, EVA Air has further developed the Post-pandemic Safety Monitoring System (PSMS) to ensure the safe operation of aircraft with the sudden increase in passenger traffic. The PSMS incorporates three mechanisms, namely "Alert in advance", "Assessment" and "Feedback", to enhance the monitoring of flight safety risks and the improvement of flight quality. It has been more than a year since pandemic restrictions were lifted. In response, starting from the fourth quarter of 2023, PSMS transitioned to the Daily Safety Monitoring System (DSMS), offering a continuous monitoring mechanism for issuing alerts, conducting assessments, and providing feedback.

EVA Air has collaborated with Tamkang University, and National Taiwan University through industry-academic partnerships to apply artificial intelligence to flight data analysis. The analysis system for hard landing events has been successfully developed and implemented. We continue to leverage flight data to train machine learning systems. The models analyze flight trajectories to provide flight operation suggestions and analytical charts. Additionally, in 2023, we completed the establishment of the Corporate Safety Trend Analysis visualization platform, enabling the SMS Action Team to stay on top of overall safety trends.

To become a competent safety guardian, one must start with a genuine desire and mindset to do things right. To strengthen the adherence to S.O.P.s among all EVA Air colleagues and reduce human errors, we have launched a two-year Safety Guardian Initiative (SGI) Program. This program includes a series of activities such as Deficiency finding on S.O.P., professional skill enhancement, safety leadership, and role model learning. These efforts aim to inspire and unite the spirit of safety guardianship, encouraging and requiring all colleagues to "do things right," from following S.O.P.s to achieving a job well done, thereby ensuring the attainment of the company's overall safety goals. During the SGI Program Campagne from 2022 to 2023, all activities were successfully completed with outstanding results, thanks to the enthusiastic participation of all employees.