Management & Governance

Safety, Service, and Sustainability are EVA Air's core values and the shared priorities of every employee. Guided by our sustainability action guidelines of being "action-oriented, performance-targeted, and sustainability-centered," all flight and ground personnel uphold a safety philosophy that aligns “Hazard identification and risk management as the action orientation, and S.O.P. compliance and operation accuracy as performance goals, as well as professional and systematic enhancement as the main axis of sustainability”. Leveraging a data-driven, evidence-based, and systematic approach, EVA Air integrates big data analytics and artificial intelligence(AI) into its safety management practices while proactively adopting the principles of Safety II. By learning from successful day-to-day operations, we enhance system resilience and adaptive capacity, further strengthening the effectiveness and resilience of our Safety Management System(SMS).

We remain committed to our safety vision: “We aim to assure your safety whenever you are airborne; we never compromise safety in the air or on the ground.” Our goal of zero accidents is embedded in every employee's mindset and daily actions. To further reinforce employees' commitment and accountability for passenger safety, EVA Air launched the "Live with Safety" Safety Culture Promotion Program in 2025. Through year-round engagement and interactive activities, the program reinforces safety awareness in daily operations, encouraging every employee to make safety a personal commitment and an integral part of everyday work, while fostering a culture of precision, discipline, and continuous improvement.

“EVA Corporate Safety and Security Policy” signed and endorsed by the President, demonstrates EVA Air's commitment to continuously implementing its Safety Management System(SMS) and fostering a strong safety culture throughout the organization. The Company integrates the core elements of SMS—hazard identification and risk management—into employees' mindset, decision-making and daily operations, applying them to strategic planning, procedure development, and operational execution. Supported by a well-established safety management organization, each department identifies hazards within its areas of responsibility and systematically manages both existing and potential risks to maintain a safe operating environment.

EVA Air applies risk management methodology to strengthen the implementation of its Safety Management System(SMS). Through comprehensive safety education and training for both flight and ground personnel, we cultivate safety awareness, situational awareness, and the capability to consistently execute established standards. disciplined execution of standard operating procedures. By adopting a proactive and predictive approach, employees are encouraged to identify operational and system-level hazards at an early stage and implement timely and effective risk mitigation measures.
To further strengthen SMS implementation, EVA Air promotes the “Seven Processes Campaign” as a common operational approach for all employees. The framework illustrates the interrelationship among seven key stages—regulations, policies, procedures, documentation, standards, actions, and outcomes—to help ensure that operational activities consistently achieve the organization's established objectives.
In 2025, EVA Air delivered two eight-hour training programs: the Basic Safety Management System Course and the Safety Management System Management Course. A total of 104 and 67 employees completed the respective programs, with a 100% completion rate for both courses.

In 2025, the SMS Action Team identified five categories of risk management follow-up items and implemented 42 corrective actions, including procedure revisions, enhanced personnel training, and safety awareness initiatives based on operational case studies. All corrective actions were completed, achieving a 100% implementation rate.

In accordance with the 2023–2025 Global Aviation Safety Plan(GASP) issued by the civil aviation authority and the International Civil Aviation Organization (ICAO), five High-risk Categories of Occurrence(HRCs) have been identified globally: Controlled Flight into Terrain(CFIT), Loss of Control In-flight (LOC-I), Runway Excursion(RE), Runway Incursion(RI), and Mid-air Collision(MAC). EVA Air has established corresponding hazard identification and risk mitigation measures to address these risk categories.

To monitor and evaluate flight safety performance and trends, EVA Air has established annual Safety Performance Indicators(SPIs) and Safety Performance Targets(SPTs). Both SPIs and SPTs are reviewed quarterly by the Safety Promotion Committee and the SMS Action Team to ensure the continued effectiveness of the Company's Safety Management System(SMS).

The IATA Operational Safety Audit(IOSA), established by the International Air Transport Association(IATA), is an internationally recognized audit program that assesses whether an airline's operational systems comply with the safety standards of the International Civil Aviation Organization(ICAO）. Airlines undergo IOSA renewal audits every two years, making IOSA one of the aviation industry's most widely recognized and credible safety assessment programs.

EVA Air became the first airline in Taiwan to achieve IOSA certification in 2005. The certification demonstrates that the Company's operational systems meet internationally recognized safety standards and reflects EVA Air's long-standing commitment to flight safety. In 2024, EVA Air successfully completed its first Risk-Based IOSA Audit with outstanding results, reaffirming its commitment to providing passengers with safe and high-quality services.

Since 1996, EVA Air has organized an annual Safety Week to strengthen employees' awareness of their safety responsibilities through activities such as publicity material campaigns, safety promotional video competitions, expert seminars, station safety promotion activities, and the annual Safety Week Conference.
In 2025, Safety Week was transformed into the year-round “Live with Safety” initiative. Through short-video competitions, themed awareness campaigns, cross-functional participation, and ongoing communication, the initiative strengthens employees' sense of responsibility for safety and promotes a proactive approach to risk management. Rather than being limited to a single event, safety promotion has been integrated into daily operations and decision-making, fostering a culture of continuous improvement and organization-wide participation. The eight SMS Action Team also produced a series of Live with Safety training videos to encourage employees to remain vigilant and reduce operational errors. The videos are available on the Employee Training Management System(ETMS), recording more than 7,200 views in total.

As EVA Air approaches the 30th year of its safety culture journey, the Company officially launched Live with Safety in 2025, a renewed safety culture initiative designed to further strengthen safety awareness across the organization and reaffirm our unwavering commitment to safety management.

The 2025 campaign concluded successfully with strong employee participation, achieving outstanding results.

In response to the continued growth in global air travel demand, EVA Air has established the Daily Safety Monitoring System (DSMS) to strengthen the safety of flight operations. Built upon three core functions—early warning, risk assessment, and feedback—the system enables continuous monitoring of flight safety risks and supports the ongoing enhancement of flight operational performance.

EVA Air continues to collaborate with National Taiwan University to apply artificial intelligence(AI) to flight data analysis. By leveraging flight data to train machine learning models, the system analyzes flight trajectories and provides flight handling recommendations to optimize flight crew handling techniques. It also analyzes historical flight data to identify individual handling preferences that may influence flight performance. The research outcomes are integrated into a visualized dashboard for flight crew review, enabling them to gain insight into their flight techniques and identify opportunities for continuous improvement, thereby enhancing the quality of flight operations.