EVA e-Library
EVA Air launched the EVA e-Library electronic magazine service in 2022, providing over 500 newspapers and magazines in multiple languages. Enhanced digital reading experience. The EVA e-Library continued to expand its collection of foreign-language publications, while the download service was extended to allow access up to seven days before departure, providing passengers with greater flexibility in planning their journeys.
Digital and Mobile Services
To provide the public with the most convenient, user-friendly, and fast digital and automated services, as well as to enhance customer satisfaction, EVA Air offer s a range of digital service solutions.
- AI-powered Chatbot and Live Chat Service：
Travel-related information and services are available through the website, mobile app, LINE, and Messenger. Supporting multiple languages and operating 24/7, the AI-powered chatbot assists passengers with award ticket availability, flight information, reservations and ticketing, and airport services. Certain responses are generated with AI assistance and are clearly identified as reference information only; official information remains subject to announcements on the EVA Air website and formal documentation. During business hours, logged-in members may also connect directly with customer service representatives via live text support, ensuring seamless access to both instant assistance and more personalized support when needed.
- iCoupon Digital Service：
Beginning in November 2025, iCoupon digital services were fully implemented across North American stations, making EVA Air the first Asian airline to adopt the system. Integrated with digital boarding passes, the service enables passengers to redeem offers instantly at participating merchants, significantly reducing waiting times while improving the efficiency and transparency of reconciliation processes and supporting paperless operations.
- Leading Sustainable Baggage Services：
As an industry pioneer in Taiwan, FSC-certified baggage tags were adopted across the network as part of the Company’s sustainable procurement efforts. In addition, the self-developed baggage irregularity reporting system was further enhanced, allowing passengers to track case progress at any time after arriving at their destination and providing a more convenient and environmentally friendly baggage service experience.
- • Official Website Service
The online booking process was upgraded to display the booking class (RBD) for selected flights and provide dedicated identification for codeshare flights. In addition, a virtual reality 3D seat map was introduced to enhance the booking experience and support more informed travel planning.
Cold Chain Service
Currently, there are 28 stations worldwide offering cold chain services, and all relevant personnel are required to complete annual temperature-controlled cargo handling training to ensure the provision of reliable and professional cold chain logistics services.
In March 2024, EVA Air and Evergreen Air Services Corp. again received the Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma) certification issued by the International Air Transport Association (IATA). This certification covers EVA Air’s ground handling and air transportation operations at Taoyuan International Airport. EVA Air is one of the few airlines worldwide to hold CEIV Pharma certification for both air and ground operations, enabling the provision of integrated end-to-end pharmaceutical cold chain transportation services.
Locations of Cold chain Service in 2025: (QR Code)
Customs AEO Certification
Co-ordinate with the policy of Customs Administration, Ministry of Finance, EVA Air obtained the certification of Customs AEO Certification on November 18th, 2011 to establish secure and convenient supply chain for trade. The certification is subject to self-inspection and approval by the customs every year, and on-site verification every three years depending on the situation. EVA Air completed the self-inspection in December 2025 and received the on-site approval from the customs, which indicates that EVA Air has gained the trust of the customs and is qualified for providing a safe air cargo supply chain environment.
Lithium Battery Shipments
EVA Air, together with Evergreen Airline Services and Evergreen Air Cargo Services, has received a Center of Excellence for Independent Validators (CEIV) Lithium Batteries certification from the International Air Transport Association (IATA). This recognition makes EVA Air the first airline in Taiwan to achieve dual certification for passenger and cargo operations. This certification covers all aspects of passenger, cargo, and ground handling operations. For passenger service, it includes stringent luggage checks, emergency response training for pilots and cabin crew, and strong fire suppression systems on aircraft. On the cargo side, this certification reinforces storage, handling, and transportation for lithium battery shipments. All operating processes adhere to the IATA’s highest safety standards to ensure the secure transport of cargo and luggage.
Cargo E-Commerce
With the global transition toward digital and mobile solutions, EVA Air continues to advance cargo digitalization and supports IATA’s ONE Record standard for data exchange. In 2025, EVA Air worked with freight forwarders and affiliated companies to promote the application of ONE Record and successfully completed pilot operations with freight forwarding partners.
In addition to implementing this new standard in practice, EVA Air will continue to support the adoption of ONE Record, optimize smart logistics operations, improve cargo service efficiency, and expand its application through collaboration with industry partners. Embracing the spirit of corporate sustainability, we continue to move toward a more convenient, paperless, and digital operating environment, contributing to energy conservation and carbon reduction.
Multimodal Transportation
Currently, EVA Air owns 9 Boeing 777F freighter aircraft. In order to further enhance cargo transport capacity and strengthen competitiveness in the air cargo market, EVA Air plans to progressively convert 3 Boeing 777-300ER passenger aircraft into freighters starting in 2026. Upon completion of the conversion program, the freighter fleet will expand to a total of 12 aircraft.
EVA Air combines land and air transportation through cooperation with contracted trucking companies to provide customers with sufficient cargo capacity and efficient truck transfer services. Through EVA Air’s direct flight network in North America, including Los Angeles, San Francisco, Seattle, Chicago, Atlanta, Dallas, Houston, New York, Vancouver, and Toronto, air cargo can be transported efficiently to inland destinations across the United States and Canada via extensive trucking networks. Likewise, export cargo from major cities in the United States and Canada can be connected by truck to EVA Air’s direct flight gateways and transported to major destinations across Asia, including Taipei, Shanghai, Tokyo, and Singapore.
EVA Air transported a total of 636,896 tonnes of air cargo in 2025. Among this volume, truck-air intermodal cargo accounted for 46,297 tonnes, representing 7.27% of total cargo volume.
