Flight Crew Health and Psychological Care
EVA Air continues to implement its Employee Assistance Program (EAP) and Aeromedical Center medical examination program to safeguard the physical and mental well-being of flight crew by providing health support, counseling services, and professional care.
Crew Schedule Management
- Based on operational plans, EVA Air prepares sufficient flight crew resources in advance to meet seasonal operational demands. The scheduling process also enables flight crew to plan their leave in a reasonable manner and obtain adequate rest to support their physical and mental well-being.
- To further enhance safety margins, scheduling efficiency, crew participation through the bidding process, and real-time schedule monitoring, EVA Air implemented the Crew Management System (CMS) in 2013. Integrated with the Flight Information System (FIS) and Crew Record Management System, CMS optimizes crew scheduling while supporting safe and efficient flight operations.
Stress and Well-being Management
- Through the user-friendly Crew Management System (CMS) and crew bidding module, EVA Air enables flight crew to manage their schedules and annual leave more flexibly, supporting adequate rest, physical and mental well-being, and effective stress management. In addition, flight crew are entitled to up to 42 days of paid annual leave and 30 days of paid sick leave each year, benefits that exceed statutory requirements and help ensure they are fit to safely perform flight duties.
- The Company's Medical Center provides flight crew with professional advice and support on health and stress management.
- All employees have access to the Employee Assistance Program (EAP), which offers confidential professional counseling to help address work-related or personal concerns.
- A dedicated consultation mailbox is available to provide professional advice on health, work, and personal matters, as well as referrals to external support services when needed.
- EVA Air also operates the EVA iTALK hotline, where trained professionals provide timely care and support to help relieve stress and promote the physical and mental well-being of flight crew.
Fatigue Risk Management
- EVA Air has implemented a Fatigue Risk Management System (FRMS), a science-based approach that uses quantifiable alertness indicators to assess flight crew fatigue during duty periods. Monthly FRMS review meetings analyze the lowest-performing 5% of alertness scores, evaluate crew scheduling practices, and identify appropriate mitigation measures to further reduce fatigue-related risks and ensure flight safety.
- The Flight Operations Risk Assessment System (FORAS) also incorporates quantitative risk indicators for both accumulated and transient fatigue. These analyses are provided to flight crew through pre-flight Safety Reminders to support fatigue risk awareness and informed operational decision-making.
Alcohol and Drug Testing Management
- EVA Air has established comprehensive alcohol and drug testing procedures for flight safety–related personnel. Testing is conducted in accordance with the annual testing program, and occupational physicians are available to provide professional consultation and support when needed.
- To ensure the timely reporting of abnormal alcohol testing results, alcohol testing devices are equipped with standardized testing and reporting procedures to guide personnel in responding promptly and consistently.
- In 2025, the completion rate of the annual alcohol testing program for flight crew reached 158.82% of the planned target.
- In 2025, the completion rate of the annual drug testing program for flight crew reached 119.61% of the planned target.
