Physiological and Psychological Management for Flight Crew
When conducting flight duties, the flight crew must always pay attention to flight safety. They also have to adjust fatigue and pressure to ensure that each duty is successfully completed in an appropriate physical and mental state. Therefore, EVA Air, besides introducing the world's best Crew Management System (CMS), has been continuously optimizing the flight crew's schedule, taking into account factors such as crossing time zones, working night shift, duty hours and vacation length to establish quantitative indicators, in the hope of reducing the impact of fatigue on flight safety. EVA Air also provides flight crews with professional management and counseling on stress, health, alcohol and medication. It is expected that EVA Air flight crew can perform their duties under the optimal physical and psychological conditions.EVA Air continues to promote the Employee Assistance Program (EAP) and the Civil Aviation Medical Center’s health check-up guidelines to provide health assistance and counseling care for flight crew members.
Schedule Management
- Advance preparation for sufficient flight crew manpower is made according to the established operation plan and the seasonal operation requirements to allow the crew members to make reasonable arrangements for rest days.
- In order to establish the crew schedule for a greater safety margin, efficiency and friendly crew member participation (Bidding) and Real Time Tracking, EVA Air utilized the CMS, complementing the Flight Information System (FIS) and Crew Record Management.
Stress and Health Management
- To perform flight duties with healthy body and mind, besides providing a friendly CMS/Bidding module for the flight crew to arrange schedule and leave with greater ease, EVA Air offer our flight crew a maximum of 42 days of paid annual leave and 30 days of paid annual sick leave, a benefit package that is better than the Labor Standards Act.
- Infirmary offers the flight crew advice on health and stress management at all times.
- Whenever the employees suffers from any stress in their work or private life, they can seek the solution through the Company’s employee consultation program.
- Dedicated consultation email address, providing professional advice and external referral services to cabin employees regarding their health, work, and personal life.
- Starting in November 12, 2021, our “EVA iTalk Hotline” was launched. This provides flight crew with immediate support from dedicated medical staff to alleviate mental and emotional stress.
- Occupational Safety and Health Management Department has hired a licensed clinical psychologist to provide relevant counseling services.
Fatigue Management
- Introduces the Fatigue & Risk Management System (FRMS), which refers to the scientific and quantitative sobriety values during the crew’s period of duty. The FRMS meetings are held monthly, where dispatch methods are reviewed and feasible improvement measures are proposed to the lowest 5% sobriety index to improve flight safety.
- The FORAS system also includes quantitative risk indicator analysis for long-term and short-term fatigue (accumulated and transient fatigue). The Safety Reminder provided to flight crew members before each flight serves as a reference for their fatigue management.
Alcohol, Drugs and Others
- EVA Air has established comprehensive regulations for alcohol and drug testing among aviation safety-related personnel. Various tests are conducted according to an annual plan, and dedicated doctors provide consulting services to relevant personnel.
- To strengthen notification procedures for irregularities in alcohol testing, guidelines for how to conduct tests and report the results have been put inside the alcohol testing device box. This enables testing personnel to follow the instructions more quickly and easily.
- In 2023, the achievement rate of alcohol testing for flight crew members was 241%.
- In 2023, the achievement rate of drug testing for flight crew members was 116%.
