EVA Air conducts annual performance evaluations for all employees, including ground staff, flight crew, and cabin crew, regardless of employment category or gender. Performance evaluation results are used to support decisions related to promotion, year-end bonuses, salary adjustments, job rotation, and talent development. In 2025, the performance evaluation completion rate was 100%.
Employees requiring performance improvement receive coaching, performance discussions, and development support to identify workplace challenges and establish improvement plans. These initiatives help strengthen professional capabilities and enhance job performance.
Performance evaluations also support career development and internal mobility. Based on evaluation results, career aspirations, and organizational needs, managers may arrange job rotations and development opportunities to help employees broaden their experience and maximize their potential. EVA Air also conducts regular promotion assessments to provide employees with transparent career advancement opportunities.
Performance evaluations are conducted by employees' direct supervisors and are integrated into regular performance discussions and day-to-day feedback. For employees with cross-functional responsibilities or management responsibilities across multiple departments, evaluations are conducted by the managers with direct supervisory responsibility during the relevant evaluation period, ensuring a comprehensive and objective performance assessment.
Ground staff
Performance evaluations are conducted twice each year. Employees requiring improvement participate in performance discussions with their supervisors to establish improvement goals, followed by progress reviews.
Flight crew
Flight crew complete one annual proficiency assessment and two administrative performance evaluations each year. Employees requiring improvement receive coaching and feedback from fleet managers to support continued development.
Cabin crew
Cabin crew undergo two performance evaluations each year. Employees requiring improvement receive coaching from management and participate in performance improvement plans to strengthen individual performance.
Employee Development
Cultivating talents is the foundation of the corporate sustainable development and an essential task to enhance service quality. EVA Air is dedicated to latest training resources to keep up with the needs of diverse job function and the requirements of aviation regulations; three main training systems have been established for flight crew, cabin crew, and ground staff respectively. These standardized training effectively increase the employee’s professional capacity and work efficiency. In 2024, EVA Air spent an average of about NT$50,652 on training and development per employee; every employee received an average of 42.9 training hours, 40 hours for female and 47.7 hours for male.
Average Training Hours and Cost by Employee Categories
| |
|
Average training hours (hours) |
Average training cost (TWD) |
| |
|
2022 |
2023 |
2024 |
2025 |
2022 |
2023 |
2024 |
2025 |
| Overall |
Each employee |
31.3 |
45.3 |
42.9 |
44.1 |
52,888 |
54,058 |
50,652 |
50,701 |
| Gender |
Each female employee |
27.1 |
45.8 |
40.0 |
43.0 |
45,816 |
54,687 |
47,298 |
49,361 |
| Each male employee |
38.6 |
44.4 |
47.7 |
46.1 |
65,325 |
52,974 |
56,373 |
52,956 |
| Age Group |
<30 |
29.0 |
42.1 |
41.0 |
42.6 |
49,036 |
50,219 |
48,456 |
48,968 |
| 30-50 |
31.8 |
46.3 |
43.3 |
44.7 |
53,730 |
55,273 |
51,171 |
51,387 |
| >50 |
32.1 |
39.3 |
42.9 |
43.4 |
54,282 |
46,896 |
50,719 |
49,841 |
| Management Level |
Top Management |
23.1 |
31.4 |
37.3 |
36.6 |
8,199 |
10,283 |
10,185 |
9,675 |
| Middle Management |
25.5 |
33.5 |
38.6 |
38.0 |
31,277 |
32,297 |
29,366 |
27,899 |
| Junior Management |
27.5 |
34.4 |
38.7 |
38.5 |
17,106 |
28,896 |
26,292 |
27,623 |
| Non-management Employees |
31.9 |
46.0 |
43.3 |
44.8 |
58,555 |
51,716 |
53,501 |
53,387 |
| Type of training |
Flight professionals |
59.8 |
65.5 |
60.3 |
60.8 |
371,245 |
383,984 |
357,796 |
349,488 |
| Cabin service |
31.5 |
56.3 |
44.2 |
47.9 |
1,446 |
3,102 |
3,285 |
7,439 |
| Ground support professionals |
22.4 |
31.9 |
36.9 |
36.2 |
1,716 |
4,256 |
4,837 |
4,527 |
Employee Training
- Competency training
- Annual training
- International civil aviation organization training
- Cadet training
- New hired pilot training
- Aircraft transition training
- Upgrade training
- Requalification training
- Recurrent training
- Initial new hire training
- Recurrent training
- Transition training
- Deputy Purser
- Enhanced training Promotion training
Flight Crew Training Program
To support safe flight operations, EVA Air continues to invest in advanced full-flight simulators and training equipment for new pilot training, aircraft type conversion training, command upgrade training, recurrent training, and requalification training.
Flight crew members are required to complete two proficiency training and assessment sessions within every 12-month period. Additional training is assigned when necessary to ensure operational competency and compliance with EVA Air’s safety standards. In 2025, the overall supplementary training rate across all aircraft fleets remained between 2% and 5%. To further enhance training effectiveness, EVA Air continues to adopt innovative training methodologies and was the first airline in Taiwan approved by the Civil Aviation Administration (CAA) to implement Evidence-Based Training (EBT) for recurrent pilot training.
EVA Air established EVA Flight Training Academy in California, United States, in 2013. As the only Asian airline operating its own flight training school in the United States, the Academy supports pilot development and flight safety through standardized training programs.
The Academy operates ten single-engine aircraft and three twin-engine aircraft and provides training for the Private Pilot License (PPL), Instrument Rating (IR), Commercial Pilot License (CPL), Multi-Crew Pilot License (MPL), Flight Instructor certifications, and Upset Prevention and Recovery Training (UPRT).
The Academy has the capacity to train approximately 80 cadets annually and provides training for EVA Air, UNI Air, and other airlines. By the end of 2025, a cumulative total of 506 cadets had completed training.
Cabin Crew Training Program
To maintain cabin safety and service quality, EVA Air’s training courses make use of simulated real facilities on board and SOPs to conduct simulation training. Training is conducted in dedicated facilities using realistic simulation equipment and onboard service items to replicate operational scenarios.
Training programs cover the operation of emergency equipment, emergency procedures, and service standards and skills across different cabin classes. In addition to meeting passengers’ essential needs, cabin crew are trained to uphold EVA Air’s service philosophy of “Attentive, Sincere, Wholehearted” in every customer interaction.
Ground Staff
Ground staff training consists of three categories: competency training, annual training, and international civil aviation organization training. The courses are instructed by either internal or external professional lecturers. Evaluation is conducted at the end of the courses to serve as the basis for future course adjustments, which will ensure the quality of the courses and achieve training goals.
Skills Development and Transitional Assistance Program
EVA Air provides transition assistance programs for employees whose careers conclude due to retirement or termination of employment. Support includes severance payments, retirement consultation, and access to the Employee Assistance Program (EAP), which offers professional services such as psychological counseling, legal consultation, and healthcare support based on individual needs.
Employees returning from extended leave or reemployment are provided with job-specific training based on the length of their absence. Where professional certifications are required, requalification training is provided in accordance with applicable regulations to support a smooth return to work and ensure continued competency.
