Social Inclusion

Cultivating talents is the foundation of the corporate sustainable development and an essential task to enhance service quality. EVA Air is dedicated to latest training resources to keep up with the needs of diverse job function and the requirements of aviation regulations; three main training systems have been established for flight crew, cabin crew, and ground staff respectively. These standardized training effectively increase the employee’s professional capacity and work efficiency. In 2023, every employee received an average of 45.3 training hours, 45.8 hours for female and 44.4 hours for male.
 

Flight safety and flight crew performance are closely related. Thus, in addition to continual purchase the highest certified level Flight Simulators to conduct aircraft transition training, upgrade training and annual recurrent training for our flight crews, our flight crew members are required to pass two recurrent trainings and checks every year. Additional training may be arranged based on their evaluation to ensure that their performance compiles with the Company’s standards. In 2023, the average rate for additional training of our fleets was between 2% to 5%. To fulfill EVA Air’s safety mission statement, we have implemented a new training program and have become the first airline in Taiwan approved to host regular recurrent training for flight crews with Evidenced-Based Training.
In May 2013, EVA Airways founded its subsidiary company, EVA Flight Training Academy, in California, the only flight school owned by an Asian Airline in the U.S. The flight school aims at providing high training quality and ensuring flight safety with its brand new 8 single-engine and 1 twin-engine training aircraft. It has also been certified by FAA to provide training programs of Private Pilot License, Instrument Rating, Commercial Pilot License, Multi-crew Pilot License, Certified Flight Instructor, Certified Flight Instructor-Instrument, Certified Flight Instructor-Multi Engine, and Upset Prevention and Recovery Training. EVA Flight Training Academy has been continuously putting effort into its training facilities, including the office building and shade hangar completed in 2017, maintenance hangar opened in 2019 and student dormitory and café in the near future. With all these facilities in place, the flight school expects to provide training to 80 students per year, not only to their own airline student pilots but to those who would like to pursue their careers in aviation. As of 2023, EVA Flight Training Academy has trained 393 pilot students for its parent company.

To maintain cabin safety and service quality, EVA Air’s training courses make use of simulated real facilities on board and SOPs to conduct simulation training. The courses mainly focus on the operation of all sorts of emergency equipment on an aircraft, countermeasures during emergency situation, as well as learning the techniques and professional knowledge of all service procedures. At the same time, to improve the response operations and service competency of the cabin crew, we hire external teachers to help the crew understand customer attributes in order to provide the best service; the crew can naturally show their confidence and professional demeanor to satisfy the needs and expectations of our customers, making our customers feel well cared for and safe during their flights.

There are three parts of ground staff training: competency training, annual training and international civil aviation organization training. The courses are instructed by either internal or external professional lecturers. Evaluation is conducted at the end of the courses to serve as the basis for future course adjustments, which will ensure the quality of the courses and achieve training goals.