Social Inclusion

EVA Air has established the Occupational Safety & Health Committee, which is responsible for reviewing and coordinating for health and safety. The committee members include 1 chairperson, 1 executive secretary, 1 occupational safety and health management staff members, 1 supervisory staff member related to occupational safety and health operations, 1 medical staff members, 11 departmental supervisors and 8 union representatives. The Committee convenes a meeting every 3 months, in which occupational safety and health policies, training programs, employee health management, occupational accident analysis, health and safety management performance and related recommendations are discussed and then submitted to EVA Air’s relevant departments for review and implementation. The Occupational Safety & Health Division will supervise and track the implementation progress and report the results to the Committee regularly.

EVA Air's occupational safety and health policy has been approved by the Board of Directors, setting Zero Violation, Zero Occurrence, and Every Employee Healthy as the targets for EVA Air's occupational health and safety goal. The hazards and risks of the work environment are reduced through the establishment of the Taiwan Occupational Safety and Health Management System (TOSHMS) and ISO 45001 Occupational Health and Safety Management System. Moreover, by strengthening staff involvement, occupational accident prevention, change management, procurement management (Note), contractor management, and emergency response management, we are able to boost our performance of occupational health and safety management, thereby ensuring that all workers (including employees, contractors, and other external stakeholders) have a safe, healthy place to work. All workplaces of EVA Air in Taiwan have passed the TOSHMS and the ISO 45001 Occupational Health and Safety Management System certification.

Note: The Procurement Management Procedures for Occupational Safety and Health clearly stipulate that EVA Air’s procuring departments must adhere to following criteria when evaluating new suppliers. A supplier who fulfills any one of the following criteria is considered compliant with occupational safety and health standards:
1. Has passed occupational safety and health management system verification.
2. Has passed evaluation of implementation of occupational safety and health management systems in the onsite supplier audit.
3. Has established an occupational safety and health team with dedicated management personnel.
4. Has a strong record of occupational safety and health management performance.
5. No fatal occupational accidents in the past two years.

We have invested resources in safety and health training for employees and contractors. We also implement regular automatic inspections and on-site inspections, and regularly review the status of occupational disasters with relevant departments, examine the causes of occupational disasters and formulate safety and health improvement strategies to reduce the incidence rate. There was none non-compliance issue through internal audit in 2022, and one in 2023. The internal audit for 2024 identified two non-compliance issues, both related to the violation of 8.1.2 regarding the elimination of hazards and reduction of occupational safety and health risks. The responsible departments have completed the necessary corrective actions.

We also raise employees’ awareness by publishing quarterly case-study materials in the Occupational Safety and Health section of the Company intranet. This helps raise cabin crews’ awareness of correct work methods, protect workplace safety, and reduce the likelihood of occupational accidents. In order to uphold the principle of maintaining workplace health & safety, in September 2023, EVA Air implemented our One Step at a Time to Keep Us All Safe workplace inspection plan. As part of this plan, safety & health employees did onsite inspections, then discussed with a variety of different departments how to enhance workplace safety, avoid occupational accidents, and keep everyone healthy. Our examination of historical occupational accident data shows that cabin crew have the highest incidence of occupational accidents, and so it was a priority to do a major inspection of cabin crews’ working environments. In 2024, the scope was expanded to include the Airport Division, where a relatively high number of occupational accidents have been reported, and the inspection results were submitted to the Occupational Safety and Health Committee. Relevant suggestions were also submitted to the competent authority for review of follow-up measures.

According to the "Management Procedure for Hazard Identification and Risk Assessment", EVA Air conducts the occupational safety and health risk assessment every year to identify possible operational hazards regarding working environment, personnel qualifications, mechanical equipment, and chemical substances that may be contacted, and to assess the risk level. For risks classified as moderate, appropriate risk control measures have been implemented and their effectiveness is being monitored. For risks classified as high, immediate contingency measures should be taken to reduce/prevent occupational accidents and health risks for employees. Although there were no high-risk operation in 2024, there were 36 moderate-risk operations, specifically, 10 trip hazards, 4 fall/tumble risk, 4 commuting traffic accidents, 3 musculoskeletal disorders, 3 high/low temperature exposures, 2 pinch/roll-over hazards, 2 bump accidents, 2 object collapses, 2 object falls, 2 collisions, 1 puncture/cut/bruise, and 1 pest bite. Each related department set management plans and targets for moderate-risk operations (e.g., the number of recurrences is 0), and implement them accordingly (e.g. disseminate corrections). Each department monitor the progress of their target and check whether the targets have been reached.

In addition, if an occupational accident occurs in the department, according to the "Occupational Accident Investigation and Management Regulations", it is necessary to re-evaluate the risk level of the accident based on the possibility and severity of the occupational accident. The investigation process requires employees to write a personal report as well as an occupational accident investigation report, and carry out adjustments at any time for improvement. If the employee has immediate danger in the workplace, he or she shall immediately evacuate to a safe place in accordance with Article 18 of the Occupational Safety and Health Act, exercise the right to refuse and be exempted from punishment. In addition, we has set up an occupational safety and health mailbox (osh@evaair.com) for colleagues to report potential hazards and risks, and to provide relevant suggestions at any time to improve the Company's occupational safety and health. We also carry out safety control and set up warning signs at operational area, and provide employees with the use of protective devices. Besides, AEDs have been set up in all the office buildings, and trainings of usage are conducted for employees to lower the occurrence of accidents. EVA Air also holds annual emergency-response drills and trainings, which cover situations such as fires and earthquakes. These trainings keep employees ready to respond to emergencies that may occur, and minimize losses from disasters.

Adhering to the belief that "healthy employees are a company's most valuable asset", the Company has established a Clinic Division consisting of doctors, nurses, pharmacist, and radiographer. The Clinic Division provides outpatient services, employee health check-up, and medical consultations. After employees complete their annual health check-up, the Clinic Division implements management measures based on the check-up results. This allows for effective, systematic, continuous management, and ensures that employees receive improved healthcare. Additionally, the Company organizes health promotion activities and provides psychological counseling resources to alleviate employee stress and reduce the likelihood of occupational illnesses.

Our contracted vendors include security personnel responsible for workplace security maintenance, outsourced computer system developers, janitorial staff for workplace cleaning, technicians for mechanical and electrical equipment maintenance, workers involved in workplace renovation projects, and baggage handling personnel at the airport. As of December 31, 2024, there were approximately 450 individuals in the current month, showing a increase compared to 274 individuals in the same month of 2023. The Company manages the safety and health of contractor operations in accordance with the Contractor Safety and Health Management Regulations. We also strictly stipulate that when signing a contract, contractors must also sign the Contractor’s Safety and Health Contract and a Contractor Job Hazard Notification Form to ensure that prior to construction, contractors provide the necessary occupational and disaster prevention, safety and health education and training and hazard warning for their employees and subcontractors. In 2024, there were no occupational accidents involving EVA Air contractors.