Social Inclusion

EVA Air has established the Occupational Safety & Health Committee, which is responsible for reviewing and coordinating for health and safety. The committee members include 1 chairperson, 1 executive secretary, 1 occupational safety and health management staff members, 1 supervisory staff member related to occupational safety and health operations, 1 medical staff members, 11 departmental supervisors and 8 union representatives. The Committee convenes a meeting every 3 months, in which occupational safety and health policies, training programs, employee health management, occupational accident analysis, health and safety management performance and related recommendations are discussed and then submitted to EVA Air’s relevant departments for review and implementation. The Occupational Safety & Health Division will supervise and track the implementation progress and report the results to the Committee regularly.

EVA Air's occupational safety and health policy has been approved by the Board of Directors, setting Zero Violation, Zero Occurrence, and Every Employee Healthy as the targets for EVA Air's occupational health and safety goal. The hazards and risks of the work environment are reduced through the establishment of the Taiwan Occupational Safety and Health Management System (TOSHMS) and ISO 45001 Occupational Health and Safety Management System. Moreover, by strengthening staff involvement, occupational accident prevention, change management, procurement management (Note), contractor management, and emergency response management, we are able to boost our performance of occupational health and safety management, thereby ensuring that all workers (including employees, contractors, and other external stakeholders) have a safe, healthy place to work. All workplaces of EVA Air in Taiwan have passed the TOSHMS and the ISO 45001 Occupational Health and Safety Management System certification.

Note: The Procurement Management Procedures for Occupational Safety and Health clearly stipulate that EVA Air’s procuring departments must adhere to following criteria when evaluating new suppliers. A supplier who fulfills any one of the following criteria is considered compliant with occupational safety and health standards:
1. Has passed occupational safety and health management system verification.
2. Has passed evaluation of implementation of occupational safety and health management systems in the onsite supplier audit.
3. Has established an occupational safety and health team with dedicated management personnel.
4. Has a strong record of occupational safety and health management performance.
5. No fatal occupational accidents in the past two years.

EVA Air invests in occupational safety and health (OSH) training for both employees and contractors. The Company also conducts regular workplace inspections, safety patrols, and internal audits, while periodically reviewing occupational injury performance with relevant departments. Based on analyses of the root causes of occupational injuries, targeted improvement measures are developed and implemented to prevent recurrence and continuously reduce occupational injury rates. In 2025, one nonconformity related to Clause 8.1.3 – Management of Change was identified during the internal audit, and the responsible department completed the required corrective actions.
To further reduce occupational injuries, EVA Air prepares and publishes quarterly occupational injury case studies on the internal Occupational Safety and Health Portal to strengthen cabin crew awareness of safe work practices and workplace safety. In addition, to foster a safe and healthy working environment, EVA Air launched the "Safe Workplace Walkthrough Program" in September 2023. Under this initiative, OSH personnel conduct on-site observations and work with individual departments to identify opportunities for improving workplace safety and health, preventing occupational injuries, and protecting employee well-being.

Based on historical occupational injury data, cabin crew were identified as the employee group with the highest occupational injury rate and therefore became the initial focus of the program. In 2024, the program was expanded to include airport operations, which had the second-highest number of occupational injuries. In 2025, its scope was further extended to departments operating specialized equipment. Observation results are reported to the Occupational Safety and Health Committee, and recommendations are referred to the responsible departments for evaluation and follow-up actions, as appropriate.

Each department at EVA Air conducts a workplace hazard identification and risk assessment at least once a year in accordance with the Hazard Identification and Risk Assessment Management Procedure. Potential hazards are identified by considering factors such as the work environment, workplace location, job tasks, employee qualifications, machinery and equipment, tools, energy sources, and hazardous chemicals. Appropriate engineering controls, administrative controls, and personal protective equipment (PPE) are identified, and risks are assessed accordingly.
For activities classified as medium-risk, appropriate risk control measures are implemented and their effectiveness is monitored. For high-risk activities, immediate control measures are required to prevent occupational injuries and minimize potential health impacts.

In 2025, EVA Air identified two high-risk activities, both related to commuting traffic accidents, and 14 medium-risk activities, comprising three slip, trip and fall hazards, three commuting traffic accident hazards, one fall from height hazard, one musculoskeletal injury hazard, one contact with extreme temperature hazard, one caught-in or entanglement hazard, one struck-by hazard, one falling object hazard, one collision hazard, and one cut, puncture, or abrasion hazard. For all medium- and high-risk activities, the responsible departments establish management programs and performance targets (e.g., zero recurrence), implement preventive measures such as safety awareness programs, regularly monitor progress, and evaluate the effectiveness of the management programs upon completion. Where targets are not achieved, improvement programs continue until the desired outcomes are attained.

EVA Air believes that healthy employees are the Company's most valuable asset. To support employee health and well-being, EVA Air operates an Clinic Division staffed by a dedicated team of doctors, registered nurses, pharmacists, and radiologic technologists, providing outpatient medical services, employee health examinations, and medical consultation services.
With the exception of employees who have resigned, are on unpaid leave, or are on maternity leave, all employees participate in periodic health examinations. The examination frequency and scope exceed applicable regulatory requirements. Based on the examination results, the Clinic Division implements systematic health management measures, including health consultations, follow-up care, and health risk management, to provide effective, continuous, and comprehensive health support.
In addition, the Clinic Division regularly shares health-related information through medical newsletters to enhance employees' health literacy and health management awareness, helping to reduce workplace stress and lower the risk of occupational diseases.