Social Inclusion

EVA Air has established the “Occupational Safety & Health Committee”, which is responsible for reviewing and coordinating for health and safety. The committee members include 1 chairperson, 1 executive secretary, 1 occupational safety and health management staff members, 1 supervisory staff member related to occupational safety and health operations, 1 medical staff members, 11 departmental supervisors and 8 union representatives. The Committee convenes a meeting every 3 months, in which occupational safety and health policies and related recommendations are discussed and then submitted to EVA Air’s relevant departments for review and implementation. The Occupational Safety & Health Division will supervise and track the implementation progress and report the results to the Committee regularly.
 

EVA Air's occupational safety and health policy has been approved by the Board of Directors, setting Zero Violation, Zero Occurrence, and Zero Hazard as the targets for EVA Air's occupational health and safety goal. The hazards and risks of the work environment are reduced through the establishment of the Taiwan Occupational Safety and Health Management System (TOSHMS) and ISO 45001 Occupational Health and Safety Management System. Moreover, by strengthening staff involvement, occupational accident prevention, change management, procurement management (Note), contractor management, and emergency response management, we are able to boost our performance of occupational health and safety management, thereby ensuring that all workers (including employees, contractors, and other external stakeholders) have a safe, healthy place to work. All workplaces of EVA Air in Taiwan have passed the TOSHMS and the ISO 45001 Occupational Health and Safety Management System certification.

Note: In the "Procurement Management Procedures for Occupational Safety and Health", it is stipulated that when evaluating new suppliers, they should meet the criteria of passing the occupational safety and health management system verification or undergo on-site assessment. The implementation status of the occupational safety and health management system should be included in the evaluation content. Additionally, suppliers should comply with legal requirements regarding the establishment of occupational safety and health organization and personnel or demonstrate satisfactory occupational safety and health performance. Suppliers with no occupational accidents in the past two years may also be considered.

According to the "Management Procedure for Hazard Identification and Risk Assessment", EVA Air conducts the occupational safety and health risk assessment every year to identify possible operational hazards regarding working environment, personnel qualifications, mechanical equipment, and chemical substances that may be contacted, and to assess the risk level. For risks classified as moderate, appropriate risk control measures have been implemented and their effectiveness is being monitored. For risks classified as high, immediate contingency measures should be taken to reduce/prevent occupational accidents and health risks for employees. Although there were no high-risk operation in 2023, there were 4 moderate-risk operations, specifically, 1 fall/tumble risk and 3 trip hazards. Each related department set management plans and targets for moderate-risk operations (e.g., the number of recurrences is 0), and implement them accordingly (e.g. disseminate corrections). Each department monitor the progress of their target and check whether the targets have been reached. In addition, if an occupational accident occurs in the department, according to the "Occupational Accident Investigation and Management Regulations", it is necessary to re-evaluate the risk level of the accident based on the possibility and severity of the occupational accident. The investigation process requires employees to write a personal report as well as an occupational accident investigation report, and carry out adjustments at any time for improvement. If the employee has immediate danger in the workplace, he or she shall immediately evacuate to a safe place in accordance with Article 18 of the Occupational Safety and Health Act, exercise the right to refuse and be exempted from punishment. In addition, we has set up an occupational safety and health mailbox (osh@evaair.com) for colleagues to report potential hazards and risks, and to provide relevant suggestions at any time to improve the Company's occupational safety and health. We also carry out safety control and set up warning signs at operational area, and provide employees with the use of protective devices. Besides, AEDs have been set up in all the office buildings, and trainings of usage are conducted for employees to lower the occurrence of accidents. EVA Air also holds annual emergency-response drills and trainings, which cover situations such as fires and earthquakes. These trainings keep employees ready to respond to emergencies that may occur, and minimize losses from disasters.

In 2023, the most common occupational accidents were cases of falls/tumbling, followed by commuting accident. The Company continues to promote awareness, lectures and provide education and training to remind colleagues to be more vigilant.

In 2023, as flights gradually resumed, the total working hours for employees increased by approximately 26.08% compared to the previous year. As the pandemic continued to wane, disabling incidents in the course of carrying out work duties decreased by 57.68% as compared to 2022, with no occupational fatalities reported. Among the disabling injury cases, cabin crew members accounted for 82.12%. The leading cause was falls/tumbles, accounting for 26.53% of cabin crew incidents; next was collisions/bumps, at 12.93%. The relevant information was published on the Company’s internal “Occupational Safety and Health Blog” to enhance cabin crew members’ safety awareness and instill the correct work principles. In order to uphold the principle of maintaining workplace health & safety, in September 2023, EVA Air implemented our One Step at a Time to Keep Us All Safe workplace inspection plan. As part of this plan, safety & health employees did onsite inspections, then discussed with a variety of different departments how to enhance workplace safety, avoid occupational accidents, and keep everyone healthy. As cabin crew have the highest incidence of occupational accidents, it was a priority to do a major inspection of cabin crews’ working environments; the inspection results were submitted to the Occupational Safety and Health Committee.

Adhering to the belief that "healthy employees are a company's most valuable asset", the Company has established a Clinic Division consisting of doctors, nurses, pharmacists, and radiographers. The Clinic Division provides outpatient services, employee health check-up, and medical consultations. After employees complete their annual health check-up, the Clinic Division implements management measures based on the check-up results. This allows for effective, systematic, continuous management, and ensures that employees receive improved healthcare. Additionally, the Company organizes health promotion activities and provides psychological counseling resources to alleviate employee stress and reduce the likelihood of occupational illnesses.

Our contracted vendors include security personnel responsible for workplace security maintenance, outsourced computer system developers, janitorial staff for workplace cleaning, technicians for mechanical and electrical equipment maintenance, workers involved in workplace renovation projects, and baggage handling personnel at the airport. As of December 31, 2023, there were approximately 274 individuals in the current month, showing a decrease compared to 415 individuals in the same month of 2022 due to the easing of the pandemic. The Company manages the safety and health of contractor operations in accordance with the “Contractor Safety and Health Management Regulations”. We also strictly stipulate that when signing a contract, contractors must also sign the “Contractor’s Safety and Health Contract” to ensure that prior to construction, contractors provide the necessary occupational and disaster prevention and safety and health education and training for their employees and subcontractors.。In May 2023, while a contractor was engaged in pallet-securing operations on a typhoon day, one person fell off some pallets through carelessness, resulting in a bone fracture that constituted a major occupational accident. In the follow-up to this, the responsible party has already formulated Storage Pallet Stacking Operation Safety Regulations; these regulations state that pallets cannot be stacked higher than 1.5 meters, whether indoors or out. The responsible party has also integrated ISO operational regulations. In addition, consultative organization meetings carried out safety education, and made announcements so that all employees and contractors at the responsible party would be aware of the issues.