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EVA Air has formulated a comprehensive management approach, including input resources, policies, commitments, and confirmed the complete action plan. By investing resources in internal sustainable management and service models, it creates maximum value for all major stakeholders.
By strengthening information security management and complying with privacy protection regulations, EVA Air meets regulatory requirements associated with transactions involving passengers, industry partners, and cross-industry collaborations. These efforts help safeguard sensitive corporate and customer information while enhancing the Company’s sustainability performance and long-term investment value.
Information security incidents or personal data breaches may result in operational disruptions, infringement of personal data rights, privacy compromises, regulatory penalties, and negatively impact the Company’s reputation, and public trust.
Continued growth in air travel demand provides favorable conditions for the development of the aviation industry. Strong operational performance contributes to market stability and creates employment opportunities.
As competitors continue to take delivery of new aircraft and expand capacity, market competition is becoming increasingly intense. At the same time, divergent policy pathways across countries have resulted in varying decarbonization requirements and civil aviation regulations, increasing the cost and uncertainty of cross-border operations.
Budget Performance:
Estimated consolidated operating revenue for 2025: NT$216.89 billion; actual consolidated operating revenue: NT$220.33 billion, with a target achievement rate of 102%.
Estimated consolidated profit before tax for 2025: NT$27.63 billion; actual consolidated profit before tax: NT$34.02 billion, with a target achievement rate of 123%.
Effective implementation of business integrity and ethical conduct not only ensures that employees act in accordance with business ethics and societal expectations, but also contributes to market stability and safeguards stakeholder interests.
Incidents involving violations of business integrity and ethical conduct may damage the Company’s reputation, disrupt market order, undermine consumer rights and interests, and potentially result in litigation risks.
EVA Air has established the following policies and guidelines to promote ethical business conduct, strengthen risk management, and safeguard stakeholder interests:
Effective sustainable supply chain management helps ensure a stable supply of raw materials and improve overall supply chain sustainability performance. Strengthening green supply chain practices also promotes positive industry development, enhances corporate brand image, and improves competitiveness and long-term profitability.
Failure to properly manage the supply chain may result in negative environmental and social consequences, including environmental degradation and human rights violations. It may also increase the risk of supply chain disruptions, adversely affecting customer interests and business operations.
Effective risk and opportunity management helps identify business opportunities arising from market and policy changes at an early stage, support the development of new business opportunities, and enhance revenue generation. It also helps avoid additional costs resulting from unexpected events and strengthens productivity and financial performance through incentive mechanisms that enhance employee motivation and efficiency.
Inadequate management may result in risk events that trigger operational disruptions, increase costs associated with emergency response measures and regulatory penalties, and weaken customer trust, leading to customer attrition and reduced revenue. These impacts may adversely affect operating costs and corporate reputation.
Established the “Risk Management Policy and Procedures” to identify, assess, and manage uncertainties that may affect the Company’s operations, enhance the effectiveness of risk management responsibilities, and support the achievement of the Company’s operational objectives.
The ESG Committee serves as the body responsible for the promotion and implementation of risk management. It integrates and supervises responsible departments in implementing the Risk Management Policy and Procedures, tracks the implementation of risk controls and improvement measures, and reports implementation progress annually to the Sustainability Committee and the Board of Directors.
By providing competitive compensation and benefits, a well-established promotion system, and comprehensive career development and exploration mechanisms, EVA Air enhances employee satisfaction and reduces workforce turnover. These efforts also help attract external talent and create a positive cycle of talent attraction and retention.
Failure to effectively retain talent may result in workforce shortages, leading not only to increased recruitment and training costs but also to operational inefficiencies caused by insufficient staffing and excessive employee workloads. This may adversely affect EVA Air’s brand commitments to “safe and convenient air travel” and “caring and attentive service,” thereby weakening its long-term competitiveness.
Sound labor-management relations help strengthen communication and interaction between employees and the Company, reduce conflicts, and enhance employees’ sense of belonging and job satisfaction.
Failure to establish effective labor-management communication and engagement mechanisms may lead to talent loss and labor disputes, adversely affecting operational stability and corporate reputation. In addition, violations of human rights-related laws and regulations, such as forced labor or child labor, may result in fines or penalties imposed by local authorities and damage the Company’s reputation, potentially leading to customer loss.
Providing a safe and healthy workplace and promoting employee well-being help improve employees’ focus and productivity, thereby enhancing operational performance. Effective occupational safety and health (OSH) management also improves employee satisfaction and retention, reducing recruitment and training costs.
Non-compliance with occupational safety and health regulations or the occurrence of major incidents may result in fines, penalties, and increased medical expenses. Occupational injuries and mental health issues may also lead to reduced attendance, workforce shortages, and higher personnel costs.
Continuously develop innovative service models and products to meet customers’ growing demand for technology-enabled services and enhance customer satisfaction. These efforts also contribute to outstanding performance in international rankings, strengthening EVA Air’s global reputation and brand value.
As consumer awareness continues to increase and social media becomes more influential, the likelihood of customer disputes and related litigation may rise, increasing the risk of compensation claims and reputational damage.
Adopt the “EVA Air Service Commitment ”as the Company's service policy and implement the “EVA Air Service Declaration 2.0”.
We strictly adhere to international health standards and rigorously supervise the selection, distribution, storage, and preparation of in-flight meals. We also maintain stringent food safety control procedures to ensure the safety, hygiene, and quality of in-flight meals while providing innovative meal services, thereby enhancing customer satisfaction and supporting revenue growth.
Failure to properly manage in-flight meal safety may jeopardize passenger health, raise food safety concerns, damage the Company's reputation, result in customer loss, or lead to penalties for non-compliance with applicable food safety and hygiene regulations.
Comply with the standards established by the International Flight Services Association (IFSA) to ensure stringent control of in-flight meal safety throughout the catering process.
Improved fleet composition enables EVA Air to optimize the utilization of passenger aircraft and freighters, maintain operational competitiveness, improve energy efficiency, reduce resource consumption, and minimize environmental impacts.
If fleet planning does not achieve its intended objectives, it may result in inefficient allocation of the Company's resources, reduced fuel efficiency, and adverse impacts on operational performance.
In response to operational requirements and changing market conditions, EVA Air continues to introduce next-generation passenger aircraft and retire older aircraft. The newly introduced aircraft improve fuel more than 15% compared with the existing fleet.
Delivery schedule of new aircraft
Effective flight safety management enhances customer confidence in the airline, supports revenue growth, and reduces aircraft insurance costs by lowering accident risks.
Safety incidents may result in aircraft damage, personal injury, operational disruptions, and fines or compensation liabilities. As the frequency of such incidents increases, customer confidence in the Company's brand may decline, leading to customer loss.
Conducting early climate change assessments and implementing carbon reduction measures help strengthen the Company's operational resilience in responding to climate-related risks while minimizing negative environmental impacts.
Failure to implement climate change adaptation and mitigation measures may reduce the Company's ability to respond effectively to climate-related events, resulting in prolonged operational disruptions, increased personnel and financial losses, and higher operating costs due to the need to purchase additional carbon credits under various carbon regulatory frameworks. It may also exacerbate climate change through increased carbon emissions.
The Environmental Committee oversees the establishment of environmental protection and energy management objectives and targets, supervises the implementation of management plans, and conducts quarterly performance reviews.
