ESG at EVA

EVA Air began flying on July 1, 1991. Since then, we’ve built up a fleet of over 80 aircraft serving over 60 cities throughout Asia, Australia, Europe, and the Americas. EVA Air operates 84–87 flights to eight destinations in the Americas and 32 flights to six destinations in Europe each week. This makes us the Taiwanese carrier with the most flights to the Americas and Europe, not only in terms of destinations we serve, but also in terms of flight frequency. Our 400+ flights each week throughout the Asia-Pacific region seamlessly connect passengers across oceans, and further strengthen Taiwan’s position as a global transport hub. Through strategic alliances with other world-leading airlines, EVA Air has created a passenger and cargo network that serves the entire globe. And through it all, EVA Air has maintained our commitment to rigorous safety management and outstanding service quality, with Safety, Service, and Sustainability as our core values.
In 2024, EVA Air launched a new route from Kaohsiung to Hong Kong, resumed services to Matsuyama, Japan, and reinstated midday flights to Sapporo. We also increased frequencies on routes from Taoyuan to Seattle and to popular destinations in Japan and South Korea, and expanded services from Kaohsiung to Fukuoka, Seoul, and Macau. In addition, we actively strengthened our cargo flight network to North America to enhance overall fleet efficiency. With passenger capacity steadily recovering and strong market momentum continuing, both passenger numbers and revenue reached new record highs. On the cargo side, easing global inflation, along with growing demand for e-commerce and high-tech products, boosted spending momentum. As a result, both freight rates and volumes recorded double-digit growth. Total annual revenue reached NT$206.6 billion, representing a 10% year-on-year increase.

 

Since the launch of its maiden flights, EVA Air has been actively committed to flight safety and service, with the ultimate goal of becoming a globally influential and iconic airline. In order to operate and improve our sustainable actions, we designed a "brand sustainability" questionnaire, aimed at three major aspects - flight safety, innovative services, and reducing environmental impact to understand customers' perceptions of EVA Air's brand. Because we wanted to expand the scope of the survey, the questionnaires were designed to be conducted online, and the distribution targets were corporate customers (such as high-tech industries, public institutions and private companies and individual customers. In 2025, over 2,400 valid questionnaires were collected. The results indicate that customers' brand perception reached 84% for flight safety, 78% for innovative services, and 76% for reducing environmental impact. The results of the questionnaire analysis will be used as a reference for the company's operations, brand and services, allowing EVA to continue to move forward in the direction of building a sustainable brand.