About EVA Air
In the 34 years since EVA Air was established, we have upheld the corporate spirit of "Challenge, Innovation, Teamwork" and maintained a commitment to rigorous service quality, with "Safety, Service, Sustainability" as its core values. Through strategic alliances with the world’s leading airlines, EVA Air has created a global network. In addition to our well-established presence in the Americas with 8 destinations such as Los Angeles, San Francisco, and New York, operating 84–87 flights per week, we have also been actively expanding our European network. Our European network now flies to six destinations, 32 flights every week. EVA Air is the Taiwanese carrier who operates the most to North America and Europe, not only in destination scope but also in flight density. Furthermore, we have 140 flights per week to Southeast Asia, 150 flights per week to northeast Asia, and 120 flights per week to the Macau-Hong Kong-mainland China region. These enhance EVA Air’s overall Asia-Europe and Asia-America network, providing seamless connections for passengers worldwide.
EVA Air is dedicated to optimizing fleet utilization. In March, 2023, we inaugurated flights to Clark International Airport in the Philippines. We increased flight frequencies to Milan, Italy in May, and added flights to Seattle, USA during peak season. In August, two of 787-10 commenced operations at Taipei Songshan Airport. All of this has enhance the passenger capacity and service level. Additionally, starting from July, we initiated cargo flights to Toronto and San Francisco, thereby bolstering our North American cargo network and improving operational efficiency. In 2023, the global aviation industry bid farewell to the malaise of the COVID-19 pandemic, and welcomed a return to former glory. Discounted passenger travel strengthened demand to the point that reservations outstripped available seating, leading to rising airfare prices. For cargo, we made nimble pricing adjustments in response to market changes. Annual revenue reached NT$187.8 billion, for 47% growth over the previous year.
Building a Sustainable Brand
Since the launch of its maiden flights, EVA Air has been actively committed to flight safety and service, with the ultimate goal of becoming a globally influential and iconic airline. In order to operate and improve our sustainable actions, we designed a "brand sustainability" questionnaire, aimed at three major aspects - flight safety, innovative services, and reducing environmental impact to understand customers' perceptions of EVA Air's brand. The survey went out to relevant customer groups in order to understand customers' perceptions of EVA Air's brand. Because we wanted to expand the scope of the survey, the questionnaires were designed to be conducted online, and the distribution targets were corporate customers (such as high-tech industries, public institutions and private companies and individual customers. More than 5,000 copies of the survey were sent out in 2023, and more than 3,400 valid questionnaires have been received. Based on survey results, over the past five years, customers' brand perceptions regarding aviation safety, innovative services, and the reduction of environmental impacts has reached 84%, 73% and 73%, respectively. The results of the questionnaire analysis will be used as a reference for the company's operations, brand and services, allowing EVA to continue to move forward in the direction of building a sustainable brand.
