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Service Quality

  • Ranked ninth place for “The World’s Best Airlines of 2015” and the first place for “Best Airline Cabin Cleanliness of 2015” by SKYTRAX, the world’s leading organization for airline industry surveys.
  • Ranked among “World’s Top Ten Airlines” by the world-renowned professional aviation safety website, AirlineRatings.com. EVA Air’s Elite Class and Economy Class earned high ratings in the categories of “Premium Economy” and “Long Haul Airline Asia/Pacific”.
  • Voted by the readers of Premier Traveler as “Best Airline in Asia”.
  • Awarded the top prize under the airline category in the 2015 Super Power Brand Award by Manager Today.
  • Ranked first for “Most Often Used Brand” and “Most Wanted Brand” under the airline category in the 2015 Young Generation Brand Survey.
  • Ranked first for International Route in the Top Service Awards by Next Magazine for 12 consecutive years.

Due to EVA Air’s commitment to our service concept, we have become many passengers’ first choice when it coms to air travel. We shall continue to adhere to our service declaration in our customer service.

Feeling at Home

To provide the travel-worn passengers with a more comfortable rest while in flight, pajamas made of silky smooth fabric are provided for Business Class passengers, making them feel at home. In addition, Fiji Island’s renowned bottled water, FIJI Water, is also served.

In-flight Theatre

The new noise-cancelling headphone has advanced features such as excellent sound quality and active noise-cancelling feature, which helps to isolate cabin and engine noise. Passengers are also able to talk to the cabin crew without having to take off their headphones, and enjoy theatre-like high sound quality on the plane.

Fashion and Trend

We cooperate with world-renowned brands, such as NORITAKE, a century-old porcelain brand used by the Japanese royal family, and RIMOWA, a Germany’s century-old luggage brand, to produce the exclusive bone china tableware and overnight kit in Crystal Green and Prosecco colors, specially designed for EVA Air.

Top-class Cabin - “Royal Laurel Class”

EVA Air’s newly launched “Royal Laurel Class” provides passengers with an even more comfortable and private personal space. It features various thoughtful items such as fully reclining high quality seats, clothes hook, personal space for shoes, adjustable armrest, cocktail table, and services exceeding those of first-class cabins.

New generation aircrafts provide a more comfortable journey

EVA Air’s brand new Boeing 777-300ER offers the latest generation Panasonic eX3 in-flight entertainment system and GCS (Global Communication Suite), becoming the world’s first airline to be certified by Boeing to have GCS and eX3 implemented on 777-300ER aircraft. The new aircraft provides SMS roaming service, allowing passengers to use their own mobile phone and same number to receive and send messages. It is also equipped with Wi-Fi, where passengers can send and receive e-mails, use mobile instant messaging Apps, and “check-in” on social media when the plane is at an altitude of 20,000 feet or above.

Cabin Cleanliness

Cabin cleanliness management is important to EVA Air. Before departure, the seats, tabletops, TV screens, aisles, toilets, overhead and front storage compartments are carefully cleaned. During the flight, our cabin crew will check and clean the cabin from time to time to maintain a clean and comfortable cabin environment. Our airport staff or supervisory management unit will assign staff to conduct re-checks from time to time to ensure the cabin cleanliness quality.

EVA Air was ranked first for Best Airline Cabin Cleanliness in SKYTRAX’s 2015 World Airline Awards during the Paris Air Show. The award proves that EVA Air’s service quality is recognized internationally.

Intellectual Property Rights Statement

Please contact us if you have any questions and comments regarding our Intellectual Property Statement.