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Responses to Major Events

The Typhoon Soudelor Event

  • Taiwan Taoyuan International Airport was hit by Typhoon Soudelor on August 8, 2015. As flights could not depart as scheduled and EVA Air did not provide flight departure information in a timely manner, our passengers and cabin crew waited and stood by at the airport for an extended period of time. The Company was suspected of avoiding overtime as our employees were asked to clock in by paper. However, EVA Air planned flight takeoffs and landings in accordance with the Central Weather Bureau’s weather forecast. At that time, the weather forecast for Taoyuan International Airport still met the regulations for flight dispatch. Nevertheless, the path of Typhoon Soudelor changed unexpectedly and rendered the actual weather conditions unfavorable for flight takeoffs and landings. All return flights from Europe and the U.S. were diverted and could not return to Taoyuan International Airport within a short period of time. Departing flights were seriously delayed by the wind speed and halted ground operations. Moreover, the “Cabin Crew Sign in/out System” was subject to the flight departure time; the departure time could not be keyed in due to the rapid weather change on that day. Therefore, the cabin crew was asked to clock in by paper to record their working hours.

    EVA Air immediately held a review meeting for the incident and revised the Precautionary Measures against Typhoon. Now, all flight operations must take the actual capacity at the airport into consideration. Flights that are expected to be affected by typhoon must be canceled whenever appropriate. Moreover, passengers must be kept abreast of the latest flight information to prevent them from traveling to the airport under the bad weather only to be faced by a long wait. The reasons behind the way EVA Air handled certain incidents were explained to cabin crew through communication channels, such as the flight attendant instructor seminar, chief purser meeting, monthly cabin crew meeting and regular refresher training interactive session. In so doing, both parties can understand each other’s perspective, policies can be adjusted, and the impact on the operations can be minimized. The crew members are also given the chance to review their career plans. All in all, EVA Air and our employees have reached a consensus and a sense of devotion towards the Company is developed.

  • On August 9, 2015, EVA Air flight BR189 departed Tokyo Haneda Airport for Taipei Songshan Airport and was met by the Typhoon. It failed to land due to the strong cross wind and wind shear. After two landing attempts, the captain requested diversion to Taoyuan International Airport. However, as its apron was full, Taoyuan International Airport turned down BR189’s diversion request. After circling the holding area for almost two hours, the weather conditions at Taipei Songshan remained unfavorable for landing. The captain once again made the request to divert to Taoyuan International Airport. The air traffic controller conveyed that for the diversion to be made, the captain needed to declare “Mayday”. Taking into consideration the fact that the weather conditions at Taoyuan International Airport met the landing standards and that landing at Taoyuan International Airport was the best choice for flight and passenger safety, the captain initiated the emergency radio call for diversion to Taoyuan airport and subsequently made a safe landing. Ensuring our passengers’ safety is EVA Air’s highest guiding principle for flight safety. It is also EVA Air’s unwavering commitment.

The Taoyuan Airport Runway Foreign Object Damage (FOD) Event

  • On August 29, 2015, EVA Air flight BR726 departed Taoyuan Airport for Taiyuan Wusu Airport. When undergoing the transit inspection at Taiyuan Wusu Airport, the aircraft’s horizontal stabilizer was found to have been damaged by the asphalt debris blown up by the engine during the takeoff at Taoyuan Airport. The aircraft maintenance staff reported announced the aircraft to be unsafe for further flights.

  • A total of 159 passengers and 8 crew members were on the flight. During our handling of this incident, EVA Air regarded passenger safety as our sole consideration. We responded by immediately dispatching a special aircraft to Taiyuan Wusu Airport to bring our passengers back to Taiwan. The damaged aircraft was flown back to Taiwan after it was repaired and restored to airworthiness again.

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