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Responses to Major Events

  • The labor-management negotiation with the Taoyuan Flight Attendants Union is laid out as follows:

    In order to maintain our competiveness in the industry, meet our customers’ expectations of our services, and ensure the work conditions of our flight attendants, we have been examining a series of service procedures and the adequateness of staff allocation in recent years. By adding more staff and simplifying service procedures, we continue to improve the work conditions of our flight attendants. However, at the end of December 2017, the Taoyuan Flight Attendants Union staged a demonstration at the Company’s front door claiming serious fatigue for cabin crew were caused by the new added 3-day pattern for Taipei -San Francisco round trip flight with its new departure time scheduled in the morning of Sunday Taipei local time. We expressed our willingness to listen to the Union’s opinions and responded with statistical and scientific data to prove that the pattern did not cause fatigue or safety concerns. the Union’s opinions and responded with statistical and scientific data to prove that the pattern did not cause fatigue or safety concerns.

    Nonetheless, the Taoyuan Flight Attendants Union continued to organize consecutive sit-in protests, petitions signed by supporters, and press conferences to raise objections to issues such as the work intensity of some of the flights and the need for increased in-flight staff. In fact, EVA Air’s all schedule arrangement for flight attendants does follow the flight duty limit and rest rule specified in Taiwan CAA’s AOR (Aircraft Flight Operation Regulation) strictly with reasonable margin. Also those schedule patterns claimed by the union with fatigue concern did not deviate from the normal practice of airlines industry. Moreover, several negotiation meetings were held with regard to flights that the flight attendants deemed more laborious. Despite the Company’s efforts, the Taoyuan Flight Attendants Union nevertheless presented a package of requests and insisted that the Company should accept all the requests in the package, including extending the overseas resting time and overnight stay for the flights proposed. This resulted in a failure to reach consensus. Communication and negotiation with the Union persisted in subsequent collective bargaining meetings.

    Since April 2017, EVA Air has been participating in the collective bargaining with the Taoyuan Flight Attendants Union every month. Currently, discussions over concrete details have already been made. The Company’s usual stance was maintained, i.e., that improvement of employee wellbeing shall be our continual goal, without compromising the Company’s normal business operation or the expectations of our customers and investors. We respect the demands made by the Union and expect the Union to negotiate with rationality and good faith so that a win-win outcome can be achieved for both labor and management.

  • Regarding typhoon leave due to Typhoon Nesat

    On July 30, 2017, over 500 EVA Air flight attendants asked for leave due to a typhoon, resulting in insufficient staff and cancellation of 50 flights. EVA Air expressed the sincerest apologies for the inconvenience caused; meanwhile, in order to provide a faithful account of what happened for the general public, a press release was issued in response to the false statements made by the Taoyuan Flight Attendants Union and the EVA Air Union. EVA Air without question places importance on flight safety and only flies when the weather is safe for takeoff and landing. Regarding future handling of similar situations, related information in event of natural disasters will be posted on the staff website in a way that is most intelligible for our flight attendants to shed their worries, along with continual two-way communication.